CANCELLATION POLICY
Free cancellation is 7 days before arrival date, a client can process it online or send us email or to cancel over the phone.
Cancellation within 7 days of arrival date is 100% charge.
NON REFUNDABLE ROOMS In the event of cancellation will be charged Total cost of the booking, alternatively
a reservation can be moved to another date only one time 7 days prior arrival.
NO SHOW CHARGES
Due to the hotel could not re-sell the room, will be charged an amount equivalent to the total booking value.
To prevent any potential loss due to cancellations we do stress the importance of taking out travel insurance to protect yourself.
PROPERTY DAMAGE CAUSED BY GUESTS
Respect, Courtesy and Dignity are the standards by which visitors will be served at our hotel.Unfortunately there are a few who do not treat our property in a similar manner and for those we need these regulations.
We reserve the right to charge individual guests or lead guests for the cost of rectifying damage which has been caused by the deliberate, negligent or reckless acts of guests to the hotel’s property or structure. If such damage is discovered during the stay it will be drawn to the guest’s attention but if discovered after guests have departed then we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the costs for payment to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that guests would incur to a minimum. So do ensure credit card details are taken and notice is provided that if a group is booking the lead guest accepts liability on behalf of the whole group for loss or damage.
